1008, 2021

EDD Seeks Firm to Help Improve Business Processes and Modernize Benefits System

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With the hope of improving customer service after a historic surge in unemployment claims, the Employment Development Department is retooling the way Californians gain access to unemployment insurance benefits.   Earlier this month, the California Department of Technology issued a Request for Proposal (RFP) to hire a firm that will provide Business Process Re-engineering (BPR) Services as it works to replace EDD's beleaguered claimant benefit system.

806, 2021

State Capitol: Major Changes Ahead for California Tech

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California’s future is heavily invested in innovative technology, but numerous legacy IT systems across the state struggle to modernize, exceeding the budget, schedule, or both.  Moreover, the state lacks enterprise collaboration, with countless siloed platforms such as the often-cited example of 79 separate case management systems across 22 departments.

2005, 2021

Aspen Institute: Three ways California could improve tech project oversight

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As part of a presentation by Aspen Institute’s Tech Policy Hub and the Tech Talent Project held on May 11, three teams presented concepts on how to improve California’s Project Approval Lifecycle (PAL), the state’s oversight process for large-scale technology projects. The recommendations are part of the California Department of Technology’s Vision 2023 initiative to improve the way state government uses technology to serve Californians.

904, 2021

Legislation seeks to address algorithm bias in state IT projects

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The bill requires decision-making on the acquisition of information technology to be supplemented with a computational process that includes data analysis, statistical models, and artificial intelligence that minimizes the risk of algorithmic bias, or the “risk of adverse and discriminatory impacts resulting from the design and application of automated decision systems.”

503, 2021

New report confronts shift in workplace amid economic crisis

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Governor Newsom's Future of Work Commission published its findings after 18 months of meetings across the state and staff work that identifies challenges faced by businesses and government.   While started before COVID-19, the study says 2020 accelerated conditions and pushed leaders to form a "New Social Compact" for workers.

2311, 2020

California outlines future of artificial intelligence

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The State of California has taken initial steps to consider how artificial intelligence will play an inevitable role in delivering services to the people of the Golden State. Legislation passed in 2019 called for California to work with stakeholders and develop guidelines by January 2021.

1210, 2020

CWS-CARES Project Director Leaving State Service

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Rebecca Stilling, the project director for California’s Child Welfare Services-California Automated Response and Engagement System (CWS-CARES) will be leaving state service this week, according to an email distributed to project staff. She will be on the job until Oct. 15, she said. Office of System Integrations Deputy Director Cynthia Tocher will step into the role as acting project director.

309, 2020

California to Roll Out New COVID-19 Reporting System in October

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California will roll out a new COVID-19 reporting system in October after it awarded a renewable six-month, $15.3-million contract to healthcare technology OptumInsight, Inc., the state announced this week.  The announcement follows a recent failure of the state’s infectious disease registry CalREDIE to accurately report testing data, which reportedly resulted in the Department of Public Health director’s resignation last month. 

209, 2020

DGS Measures Benefits of Teleworking

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When the COVID-19 outbreak in March forced most state workers to telework indefinitely, the Department of General Services (DGS) took the opportunity to begin a case study tracking the impacts of working from home.  Executives in the department’s IT and human resources divisions collaborated to develop a telework dashboard to visualize activities across the department.

3007, 2020

Newsom creates ‘strike team’ to address problems with unemployment system

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Amid historic COVID-19 related unemployment highs and a day before a contentious Assembly hearing on California’s unemployment system, Gov. Newsom on Wednesday announced the creation of a new strike team to address the backlog of claims and ongoing information-technology related problems. The California Department of Technology and Office of Digital Innovation will support the effort led by GovOps Secretary Yolanda Richardson and Jennifer Pahlka, former Code for America executive director who now heads U.S. Digital Response, a nonprofit organization helping government agencies respond to the COVID-19 crises. “The strike team will identify steps to transform the unemployment insurance customer experience [...]

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