The California Department of Technology is seeking technology solutions in response to COVID-19, launching a portal (https://tech.covid19.ca.gov) to gather ideas from the vendor community.
According to a statement on the portal:
The State of California is interested in learning more about potential case management/CRM software solutions for COVID-19 contact tracing. Solutions should be scalable, proven, easy to learn and use, and HIPAA-compliant, with strong role management, the ability to easily configure COVID-19-specific scripts and alerts, the ability to easily support 3rd party integrations, and features (such as automated two-way messaging) that can help maximize the productivity of contact tracing staff.
The State is also interested in learning about potential solutions for contact tracing call center operations and management, including the ability to operate a HIPAA-compliant virtual call center with home-based agents, ramp up new staff quickly, and provide them with the support necessary to be successful.
See the state’s new portal for more information here: https://tech.covid19.ca.gov