Dan Walters: State tech failures hit home again – An embarrassing glitch in reporting COVID-19 infection data is the latest in a long string of state information technology failures… First, as he warned, the Department of Motor Vehicles virtually collapsed. Then, as he shut down much of the state’s economy to battle the COVID-19 pandemic, the Employment Development Department’s own antiquated technology rendered it incapable of handling a flood of claims for unemployment insurance benefits… Another technology meltdown occurred this month in the Department of Public Health, failing to accurately track COVID-19 infections and embarrassing Newsom when he heralded — falsely, as it turned out — a 21% drop in daily cases. CalMatters 8/12/20
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‘Extremely frustrating:’ How tech breakdowns are hurting Gavin Newsom’s coronavirus response – Before he became California governor last year, Gavin Newsom built his reputation as a tech-savvy Bay Area politician, who wrote a book arguing government should follow Silicon Valley’s lead and embrace new technology. But five months into the biggest crisis of his governorship, technology problems have become major stumbling blocks to his coronavirus strategy. The state’s unemployment system has been mired in delays, leaving thousands of people desperate for aid checks in limbo. SacBee 8/12/20
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Gartner Says Customer Data Ethics to Have Transformational Impact on Marketing in Five to 10 Years – Marketing operations where customer data ethics will be particularly important include: mobile marketing and advertising targeting, marketing campaign design, customer segmentation, passive data collection, and customer service and loyalty programs. However, Gartner expects customer data ethics to take at least 10 years to reach full adoption. Gartner Press Release 8/12/20
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CalData Open Meeting Set for August 12 – The California Government Operations Agency is hosting its next CalData open meeting on August 12 at 12 noon pacific time, according to an email from State Chief Data Officer Joy Bonaguro. The meeting is open for industry and state staff to attend. The agenda includes review and discussion of a draft statewide data strategy and a proposed CalData community structure. Register here: https://us02web.zoom.us/meeting/register/tZYqceqqqD4sHdxf7bFchvAVpSvLQKciNv-H
